SLCo.
SLCo.
Student Loans Co. redesign
The Project
Modernise Student Loans UK to provide instant query support and immediate access to vital account data.
AI Assistant
This streamlined design replaces buried information with an AI assistant for instant answers and convenient bookmarking.
Search full chat history and bookmark key responses.
Suggested prompts below the input field answer common questions with a single tap.
Key Figures
Moving core financial KPIs to the prominent home screen replaces dense text blocks with instant, visual clarity.
The most critical loan information is highlighted for immediate visibility.
Supporting details such as 'next due date' are built into the KPI card.
Update Details
Updating employment details was a tiring 12-step process. I stripped away redundant screens to focus solely on essential inputs.
Positioning the primary CTA in the header ensures universal access.
Fewer steps and a clear progress indicator keep users informed on the process.
Correspondence
Scattered pages and forced downloads made viewing correspondence very frustrating. This unified module fixes this, letting users preview documents instantly.
Integrated search and filters make locating specific statements or messages effortless.
Stripped away dense spreadsheet formatting in favour of clear, easy to read layouts.
Personal Details
Scattered personal details are brought together with a centralised management hub. This creates one clear location for users to view and update.
Updating key payment details and payment dates, made simple.
